If something went wrong — with the platform, a consultation experience, your data, or a payment — this is the formal route, and we're bound to respond.
| Step | Commitment |
|---|---|
| Acknowledgement | Within 24 hours, with a ticket reference |
| Resolution | Within 15 days of receipt |
| Escalation | If unresolved, data-protection matters may be escalated to the Data Protection Board of India; consumer matters to the appropriate consumer forum |
The designated Grievance Officer's name and contact details will be published here upon appointment, as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Until then, grievances sent to grievance@preaxa.com are handled by the founding team with the same commitments above.
Preaxa is not for emergencies — in an emergency, go to the nearest hospital or call your local emergency number.